A complaint is that scenario when a person shows the dissatisfaction for any product or services of any organization by the way of a written or verbal letter. This written or verbal words can be considered as the complaint, and it is made with the hope of that the complaint in the particular product or in the services can be set aside or fixed.
It is the responsibility of the company against whom the complaint has been made to listen to the grievances of the customers, and then take the according action. The company can use the response letter to the complaint to pass the response against the complaint of the person for the particular product or services.
In the response letter of the complaint to the customer the organisation lets the customer know about the action, which has been taken in the context of the complaint of the person. It is the standard response of any company or organisation for the response of the complaint, and has to be addressed by every company to the person who made the complaint.
So, if you are the head of any organization then it would be in routine for you to receive the several kinds of the complaints from the customers towards your product or the services. This is why you will be needing the templates for the response of the complaint letters, and in this article we are going to provide you with them.
Sample Response Letter to Complaint on Employees
In any large scale organization it is very normal to receive the complaints against any employee of the organization, who might not be performing his/her duties in the right manner. This is when the heads of the organizations have to look into the matter to probe the root of the complaints against the employees and then sort out the complaints as soon as possible.
Once the complaint is resolved then the organization addresses the response letter to the person who lodged the complaint. In this response letter the person is informed that the complaint which has been lodged against the employee has been taken care of and has been sorted out accordingly. You can get the sample of this response letter against the complaint on employees from here, and it will help you in designing your own complaint response letter.
Response Letter to Complaint Sample
Well, it is the professional practice of any business organization to listen to the complaints of the customers and then take the required actions to sort them out. In the course of resolving the complaints the organisation needs the template of the response letter by which they can write and address their response to the customers.
Keeping it in our consideration here we are providing you with the template of this letter, which you can use as the response letter of the complaint in the formal way. This template can be used across various domains in the same context.