A complaint letter is the best way of showing dissatisfaction with a particular product or service. So here are some templates showing you how to end a complaint letter in PDF format. A letter of complaint also helps the organization to improve the quality of its products by the way of receiving the feedback of the customers.
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Once this letter is received by the company then the next step in this regard is taken by the company by taking the action to sort out or resolve the complaint. The company looks into the matter carefully, and then look for the possibilities that how the issue can be overcome. When the issue is fully resolved by the company then it addresses the other letter in the response of the letter of complaint by the company.
How To End a Complaint Letter Sample
In the response, letter company explains the action which has been taken by it to sort out the issue, and if the issue has been resolved by the company then the same is communicated in the response letter to the person who has made the complaint.
The last part which is the ending part of the response to the complaint letter is the crucial part. This is why it becomes important for any company or organization to end the letter in the best possible manner, so that there may be a decent relationship between the organization and its customers.
Here in this article, we will attach the several templates which would help you in learning how to end the letter of complaint.
There may be several ways of ending the letter of complaint which may vary from one organization to the other and across the various domains. It is important to show your appreciation to the customer who has made the complaint against the product or the services of the company since it will help the company to raise the quality of the product and standard of the services.
Here below is the attached sample of a letter of complaint which will provide you with a reference as to Ways to End a Complaint Letter Sample
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How To End a Complaint Letter Response
If you have received the complaint from your customer against the default in your product or the lack of satisfaction in your services, then you would be obliged to address the response letter to that particular customer for the complaint which has been raised by the customer.
Here you must keep in your mind that while ending the response letter of complaint you must be acknowledging the fact that the complaint of the customer has been duly recognized and the according to measures are being taken to sort out the issue concerned. You can have a look below over the attached sample of this response letter which will provide you with Easy to End a Complaint Letter Response
How to End a Complaint Letter Politely
A letter of complaint although shows the dissatisfaction by the customer of any company for the product or the services of that company but the company must take the complaint in a positive manner.
We know that if there is any default in the product of the company, then it must be resolved in order to offer the satisfactory product or the services to the customers and thus a complaint is what brings that default into the notice of the company so that it can be taken care of by the company.
This is why the company must be grateful for its customers and use the very polite language to end the letter of complaint so that the customer may also know that the company is concerned with the satisfaction of the customers.
Complaint Letter Closing
If you are looking for the particular set of words to learn what kind of polite language you should be using to end the letter of complaint then we would help you with it.
Here in this section, you can have a look of the sample of the response letter of complaint with the polite language. It will help you to attain the same tone and then end the letter in the same manner.
To whom it may concern,
I am writing to make several complaints regarding flights I booked with Westjet to go from Barcelona to Vancouver and back in July and August this year. I booked these flights through eSky.es on 14 March 2019 and my confirmation number at that time was:MWUJNM and my PNR is EWMSGY.
Firstly, flight 15 from Barcelona to Toronto on 27 August was delayed by 4 hours. Although this was partially due to a strike called by Iberian airlines employees at Barcelona airport on that day, not all the blame can be laid at their door. Once myself and other passengers had boarded the plane an announcement was made saying that the plane needed to be refueled due to electric storms. However, these storms had been in evidence since the morning, which means that the need for extra fuel could have easily been foreseen. It took around 2 hours for the refueling to take place, which caused almost a 2 hour delay to the flight. It did not arrive in Toronto until after 18.00 much later than the scheduled arrival time of 16.15.
Secondly, as a result of the late arrival of flight 15, I missed the connecting flight 719 at 17.57 from Toronto to Barcelona. I was informed by other passengers that there was another Westjet flight scheduled to depart from Toronto to Vancouver at approximately 20.00 so I believed that Westjet would do everything in their power to make sure myself and other affected passengers would be able to board that flight. To my surprise when I finally arrived at the Westjet counter in Toronto airport, I was signaling to one of the agents that I was hoping to catch the next flight for Vancouver leaving Toronto at 20.00. The agent quite curtly told me to wait my turn and by the time I arrived at the counter and was issued a boarding pass for the 20.00 flight (see attachment) it was 19.15, which was obviously much too late given the distance from the gate and the fact that it was necessary to line up and go through security. I am sure Westjet were well aware of this and should have taken greater efforts when I arrived at the desk to ensure that I could, in fact, make that flight. When I arrived at the gate, the Westjet agent said that the doors had closed only 5 minutes previously but he was unwilling to allow myself and other passengers bound for Vancouver on the same flight. He said that it was too expensive for Westjet to hold the gate for us. I felt really let down by Westjet. Although I was offered a 15 dollar meal voucher by a Westjet agent and the possibility of taking the 22.00 flight to Vancouver, I do not feel that this was enough to compensate for the inconvenience caused to me and the people having to pick me up at a late hour from Vancouver as I could only board the 22.00 flight to Vancouver from Toronto which got me in to Vancouver at midnight. However, unfortunately, the return flight from Vancouver to Barcelona was going to prove to be a much worse and more stressful experience.
Thirdly, when I was obtaining my boarding passes for the return journey from Vancouver to Barcelona a day before the scheduled flights on Aug 13, I noticed that an email had been sent to me by Westjet on July 27th indicating a change in my itinerary rerouting both airports and modifying departure times from the original plan. I had no reason to assume that this change would be a negative one so I accepted the change in good faith and in all innocence. Flight WS122 from Vancouver to Calgary departed and arrived on time without complications. However, flight WS 668 from Calgary to Toronto was delayed by around an hour, which resulted in me missing the last flight WS 14 from Toronto to Barcelona at 10.05pm. Once again Westjet were not prepared, (as in my previous experience on July 27th with the Westjet Toronto to Vancouver flight at 20.00) to hold the flight even though myself and other passengers arrived at the boarding gate only around 10 minutes late and even though this was the last flight that night going out to Barcelona. When I arrived at the Westjet counter, I was told that Westjet could not accommodate me in any way apart from ensuring I could get 3 Air France flights to Barcelona,(as opposed to the one flight I was supposed to be taking) the first one departing the next day on Aug 24th. (1. Toronto to Montreal 2. Montreal to Paris 3. Paris to Barcelona) When I spoke to the agent I pointed out that I had been told under new legislation, that legally airlines could not delay flights for passengers by more than 4 hours. She, rather happily I felt, informed me that this legislation would not come into effect until December this year so that according to her I was not protected by this. She also informed me that Westjet were not liable for the delay for flight WS 668 from Calgary to Toronto on Aug 13 because ‘a bird had flown into the engine.’ As a result, I was stranded that night without accommodation as I informed the same agent who told me I should have travel insurance. No effort was made by her or any Westjet official to at least offer me accommodation vouchers, which I feel was shocking and disgraceful considering the obvious inconvenience and stress caused by a delayed return journey of more than 18 hours as I arrived in Barcelona with Air France on August 15 instead of August 14th as I should have done. I slept obviously badly if at all on airport chairs at Toronto airport after unsuccessfully trying to book reasonably priced accommodation for that night.
After such appalling service, I must insist that Westjet remunerates me for all the distress caused.
I would also make 3 recommendations. First, Westjet should review the customer service offered by some of its agents. Second, it should rethink how it schedules connecting flights as I notice that for some of my flights the airline did not make realistic provisions for potential delays and allow enough time for passengers to make connecting flights. For example, flight WS 668 from Calgary to Toronto was originally scheduled to arrive at 9. 14 pm with the connecting flight from Toronto to Barcelona scheduled to depart at 10.05pm. Toronto is rather a large airport so that it is not logistically feasible to assume that passengers could easily make the connection. Thirdly, I also feel that the change in my itinerary made by Westjet on my return journey greatly contributed to the excessive delay caused to my return to Barcelona. Finally, while Westjet might argue that ‘a bird flying into an engine’ frees them of liability, neither are passengers liable for such occurrences and provisions should be made to protect stranded passengers and place them in paid for accommodation and transport there and back.
I would be pleased if you could refund me the money by the end of this month, otherwise I shall have no other choice but to take this matter further.
Thank you for your attention to this matter,
Anna M. Berka